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Privacy Notice

Japan in your hand recognise that privacy and security of personal information is important to our customers.

We respect the confidentiality and security of your personal information and we are committed to protecting it at all times.

This Statement of Privacy applies to the Japan in your hand web site and governs data collection and usage. By using the Japan in your hand web site, you consent to the data practices described in this statement.

Our privacy statement may be updated from time to time, as we strive to improve the standard of service we provide to you. Japan in your hand encourages you to periodically review this statement to be informed of how Japan in your hand is protecting your information.

More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.org.au

  1. Collection of your personal information from you or other sources
  2. Use and Disclosure of your personal information
  3. Access to your personal information
  4. Receipt of further Japan in your hand information
  5. Security of your personal information
  6. Use of Cookies
  7. Links to other sites


  1. Collection of your personal information from you or other sources
  2. Japan in your hand does not collect personal information when you visit our site unless you log on, place an order or register with us.

    Japan in your hand only collects such personal information as is necessary to manage your account and to communicate with you about Japan in your hand and the products and services we offer.

    There is also information about your computer hardware and software that is automatically collected by Japan in your hand. This information can include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by Japan in your hand for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Japan in your hand web site.

    Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Japan in your hand public message boards, this information may be collected and used by others. Japan in your hand does not read any of your private online communications.

  3. Use and Disclosure of your personal information
  4. In managing your account, there may be occasions where we need to disclose your personal information to third parties:

    1. Personal information, and only that information which is absolutely necessary, will be disclosed to those third parties involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

    2. We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

    3. Japan in your hand keeps track of the web sites and pages our customers visit within Japan in your hand, in order to determine what Japan in your hand services are the most popular. This data is used to deliver customised content and advertising within Japan in your hand to customers whose behavior indicates that they are interested in a particular subject area.

    4. Japan in your hand web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

      1. conform to the edicts of the law or comply with legal process served on Japan in your hand or the site;

      2. protect and defend the rights or property of Japan in your hand; and,

      3. act under exigent circumstances to protect the personal safety of users of Japan in your hand, or the public.


  5. Access to your personal information
  6. You may request access to the personal information that we hold about you, your account(s) and any other Japan in your hand products or services by contacting us directly or by contacting the Japan in your hand Privacy Officer at helpinghand@japaninyourhand.com. Requests for access to your personal information may only be made by you.

  7. Receipt of further Japan in your hand information
  8. Your personal information held by Japan in your hand will not be disclosed to any other company for marketing purposes unless you specifically consent to receive such information.

    Japan in your hand has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about new products, clearance and auction items. We maintain an opt-out, user-customisable subscription service of email addresses of people requesting promotional emails.

    We do not want to send emails to you if you would prefer not to receive them. You may elect not to receive further information about Japan in your hand or our products by calling, writing to us or contacting us online. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.

  9. Security of your personal information (SSL)
  10. For credit card transactions, Japan in your hand adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on Japan in your hand’s web site is the safest kind of transaction possible with a credit card.

    Our Website is secured by RAPID SSL security to keep your personal details safe. To find out more about our security provider please go here RAPID SSL Security Information

  11. Use of Cookies
  12. The Japan in your hand web site use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

    You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Japan in your hand services or web sites you visit.

  13. Links to other sites
  14. Our site contains links to other sites. Japan in your hand is not responsible for the privacy practices or the content of other web sites. Japan in your hand encourages you to review the privacy statements of web sites you choose to link to from Japan in your hand so that you can understand how those web sites collect, use and share your information.

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